Company Profile Website Redesign
RSBP Batam is a pioneering hospital in the city of Batam, established in 1971. The hospital offers comprehensive facilities and services, which they aim to present through their website, https://rsbp.bpbatam.go.id/. However, when I reviewed the website, I noticed that its visual design could be improved using the Heuristic Evaluation method.
Disclaimer: My scope of work in this project is limited to the redesign process and does not include user testing. Therefore, the results of my redesign can still be open to discussion and critique.
Here is a recap of my process when auditing and redesigning the RSBP Batam website.
Batam, Riau Islands, Indonesia
1971
Public Healthcare Service
1.000+
Challenge
The web had a cluttered interface, making it difficult for users to navigate and find essential features.
After conducting an audit based on the Heuristic Evaluation method, I identified four key issues:
Visibility of System Status
Aesthetic & Accessible Design
Flexibility and Efficiency of Use
Help and Documentation"
Results
The redesigned app features a clean, clutter-free interface, making it easier for users to navigate and access essential features.
Process
Research & Analysis: I'm conducted analyzed existing website to understand the pain points and user needs. I'm also studied competitor web and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the web navigation and layout, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on research findings. Afterward, I'm built a high-fidelity,
Conclusion
With heuristic evaluation method RSBP Batam website redesign successfully addressed the usability issues, resulting in a more intuitive and user-friendly experience.